Authenticity Assurance
Every piece is inspected by our two GIA-certified gemologists. We guarantee that your jewelry is exactly as described, from the metal purity to the stone's authenticity.
The Hayman Lifetime Promise
Trust Our
The Hayman Lifetime Promise
Confidence you can wear for life. At Hayman Jewelry, our relationship begins, not ends, at the moment of purchase. We stand behind every diamond, every setting, and every repair.
Complimentary Care Program
Your purchase includes free lifetime professional cleaning and inspection. Bring your piece in every 12 months to ensure your prongs are secure and your stones are sparkling.
Conflict-Free Commitment
We guarantee that 100% of our diamonds are ethically sourced through the Kimberley Process, ensuring your jewelry is as beautiful as its history.
Returns & Exchanges
Standard And In-Stock Items
30 days for a full refund or exchange, provided the item is unworn and in its original condition.
Custom Designs
Because these are made specifically for you, custom pieces are final sale. We do include a fit and finish period where we fine-tune sizing or polishing at no charge.
Repair Guarantee
All onsite jewelry and watch repairs are backed by a 1-year service warranty. If we repair a chain or ring and it breaks in the same area we just fixed, we will repair it again for free.
Lifetime Confidence
Personal service that stays with your jewelry for years to come.
From authenticity and ethical sourcing to inspections, repairs, and return guidance, this promise is built to keep ownership clear and comfortable.
Quick Reference
30-day refund or exchange on standard in-stock items
Custom designs are final sale with complimentary fit and finish adjustments
Onsite jewelry and watch repairs include a 1-year service warranty
Free lifetime cleaning and inspection with annual checkups encouraged
Frequently Asked Questions
Does my warranty cover loss or theft?
While we cover defects, we recommend separate jewelry insurance for loss or theft. Please see our appraisals page for details.
What if I lose a small side stone?
Our inspection program is designed to help prevent this. If you recently purchased a ring from us and lose a small accent stone (.20ct or less) we will replace it for free within the first year.